Building your digital marketing strategy usually requires working in a great deal of different marketing techniques, and SEO and social media marketing are both very complementary to each other. While you probably already know that, one strategy affects both, as well as conversion and sales, and could be one of the most important strategies for companies with products to sell. That strategy? Reviews.
Whether you’re hiring a Seattle social media company to drive traffic and leads, or doing it yourself, your reviews greatly affect every part of your online marketing efforts, which makes them incredibly important.
How Reviews Affect Search
If you have a quality SEO company, then they’ve probably already put you on Google Local, and have likely started generating review strategies for your Google Plus and for your Facebook page. When users search for businesses in a specific location (I.E. Digital Marketing Company Seattle, Washington) on Facebook or on Google, they get back local search results based on businesses that have put their locations into the database. Here’s the important part. Your customer reviews show up in live search. If you have good reviews, this can greatly increase your conversion rate, because you automatically look more trustworthy.
How Reviews Affect Social Media
You probably already have some idea that reviews affect your social media. Social justification, or visible support for the brand, makes consumers much more likely to purchase, even if they’ve never heard of your brand before. For example, Amazon made more than $1 billion after introducing the “Was this review helpful” button, because users felt that individual reviews were that much more powerful. Pages with more reviews show up as more authoritative and more trustworthy, because users like popular opinion. Whether these reviews are on products, the entire business, or services doesn’t really matter.
How to Generate Reviews
The most important part of using reviews as part of your local Seattle social media or SEO strategies is that you shouldn’t use fake reviews. High quality reviews, from people who have actually used the product or service, are much better than any amount of fake, glowing reviews. If you’re on a social platform like Google or Facebook, the fake reviews can be removed, your account can be suspended, and you lose trust with your buyers if they catch you. Instead, using techniques like following up on an order with an email asking for a review, offering incentives in exchange for a review, using a slip or form in the package to remind users to review, or asking people in person is the best way to go. No, not all of your reviews will be glowing, but in an age where consumers know about fake reviews, it’s actually better for sales to have a small amount of negative reviews than to have all 5 star reviews. So, real reviews actually benefit you more than fake ones, even if they’re 3 or 4 star instead of 5.
Do you want to learn more about tactics for boosting your leads or sales? Talk to Rory Martin, a local Seattle social media company, and ask for your quote, or a consultation.