Millennials may be regarded as the ‘future’ of the Seattle market, but research and statistics show that they already make up a great deal in terms of purchase power and influence. Nationwide, millennials have some $200 billion in purchasing power, which is nothing to ignore. More importantly, while they’re difficult to reach through traditional marketing venues like ads, generation Y is extremely active on social media, and open to brands who want to engage. If you’re a Seattle business, here’s what local Seattle social media experts have to say about connecting with millennials via your pages.
Studies by the Boston Consulting Group show that most millennials value authenticity over any pitch or marketing gimmick. Unlike generation X, millennials want to see brands who consistently stick to the same ethics, and preferably who’s morals and behaviors mirror their own beliefs. While not always possible, being authentic is essential
It’s not enough to share your products or even just funny articles and photos on your social media, you also have to solve problems. Whether that’s campaigning for social justice, helping with problems that millennials face, offering tips and advice, or a combination of all three is up to you. Millennials respond to social media that offers real value, interact more, drive up engagement, and then remember you more when they need something. This shows most often when you engage with and help consumers solve problems with your own products or services, and then watch as they turn into customers.
Don’t Share Content to Be Viral
No content is born viral. Sharing things with catchy titles but poor content is no longer enough to guarantee views, money, or sales. Instead, make sure that everything you share is relevant, interesting, or useful. If it’s not one of those things, it shouldn’t matter how shareable it is.
A study interviewing over 1,000 millennials showed that one of the things they value most about a business is availability and quality customer support. This means that not only do you have to be highly responsive (as in, the faster your reply to messages, the better), you also have to be polite, professional, and informative. Even if consumers aren’t exactly helpful or polite, you should always be as professional as possible when replying to them. You’ll also want to set aside at least two or three times during the day to respond to social media questions, or download apps for your social pages and try replying as quickly as possible during your day. Because many social media patrons are researching businesses they are planning to visit, this can benefit you even if you’re a brick and mortar Seattle business.
Personalize and Customize
One on one is the new trend, for both marketing and customer support. Personalizing your responses, making sure that every customer asking something receives individual attention, and giving everyone a good experience is extremely important, especially in today’s age where peer reviews mean more than expert ones. Taking the time to offer a personal experience means that customers will feel more important, even if that personal experience is just you replying to them on their comments on your Google + page.
If you don’t have time to handle the time consuming task of using social media to market to millennials, a Seattle social media company like Rory Martin can take care of the details for you, so you just have to worry about your real life customers.