If you’re hiring a Seattle web development team to build your website, then you should be considering user testing. If you’re only planning on having a one or two page website for your marketing, then it isn’t as important, otherwise user testing can affect your website and it’s impact in a variety of ways. If you have a good web development team, they should actually ask you about it and include it in the fee, and the following reasons include why.
UX – UX is the buzzword in development and design right now and for good reason. User experience is incredibly important, if the customer isn’t happy, you don’t make sales, or at least not as many sales. Getting user testing allows you to ensure that the website is fully functional, easy to use, and that it makes sense to the customer before you put it in front of actual customers.
Bug Check – Developers can check for bugs all day, but nothing is quite as good at finding issues like a fresh pair of eyes. This is the same reason that many game developers now host open betas. Not only do end users have an easier time finding bugs because they aren’t familiar with the website, they’re also using it like a customer would, which is something that you most likely won’t be able to do.
User Based Recommendations – You might think your website is perfect, your developer might think it is perfect, but without the end user thinking it is perfect, it isn’t. User testing ensures that the website makes sense, works, and looks good to people who will actually be working with it, so it is important if you want it to be user friendly. This applies to design, graphics, written content, and development decisions like menus. It also helps you with getting out of the box of your own creativity to see how it looks from someone else’s point of view.
Comprehension Check – Many website users might not have the same education, life views, or language level as the people creating your website. Having normal people use your website to test it out ensures that the website makes sense, on a design and development level, as well as a language and graphic level. Ensuring that they fully understand the website is very important because comprehension does affect your sales
User testing can be a hassle, especially if you have a large and complicated website, but the more you expect people to be on your website, the more important it is. If you have a store, you should have 4-6 or more people testing your website. If you have a very large store, you should aim for more. If it’s a smaller website, such as a restaurant page, you can usually get away with a smaller test group.
If you want to know more about how user testing works at local Seattle web development companies, contact Rory Martin for more information, or for a consultation.